Facebook Pages : How To Deal With Multiple Admins
Many organizations have facebook pages that are managed by a team of people, rather than a single administrator. This approach offers the benefit of spreading the work around, but also presents its own set of challenges. One of the most common mistakes that multi-admin pages make is creating a confusing series of posts, where multiple… [Continue Reading]
Arby’s Automated Annoyance…UPDATED with a response from @Arbys!
With the rise of social media, businesses and brands are recognizing that they must get involved or be left in the gutter to die. Over the past few years I’ve seen brands use various tactics and strategies, some effective…others not so much. One thing that hits a nerve with most people is automation. You know… [Continue Reading]
One Voice (With a Megaphone)
Before you read this post, watch this video by Gary Vaynerchuck: What this video introduces is the idea that a single tweet can have enough power to move a company to react. Recently, I had a problem with American Express and Brookstone. The problem I had was long & complex, but I’ll brief you: I… [Continue Reading]
How To See Who Your Facebook Fans Are
So imagine this, facebook changed…again! lol I have absolutely no problem with change, provided that the new way is improved. One of the recent changes that facebook has implemented on ‘facebook pages’ is the little link below the number of connections you have (Like This) [see image on right] Up until a little while ago,… [Continue Reading]
Quick Facebook for Business Tip : Profile Image Sizing
I don’t have a strong background in graphic arts or design, but I do have a knack for managing social streams and coming up with unique ways to engage community. One struggle that I have had with facebook business pages, is getting the profile picture to look good in the thumbnail view. Until recently, I… [Continue Reading]
Social Media Management
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Join The Conversation
People are talking about your brand right now. Whether it is to their facebook friends, twitter followers, or an online reviews site, the conversation is happening. The value of having a strong social media presence is being able to participate in that conversation by engaging the user. It also gives your clients access to your company, allowing them to bring their experiences to a forum in which you can respond. Does this make you nervous? We can develop sound strategies to engage those users in an authentic way.
From the blog…

With the rise of social media, businesses and brands are recognizing that they must get involved or be left in the gutter to die. Over the past few years I’ve seen brands use various tactics and strategies, some effective…others not so much. One thing that hits a nerve with most people is automation. You know [...]

Before you read this post, watch this video by Gary Vaynerchuck: What this video introduces is the idea that a single tweet can have enough power to move a company to react. Recently, I had a problem with American Express and Brookstone. The problem I had was long & complex, but I’ll brief you: I [...]

So imagine this, facebook changed…again! lol I have absolutely no problem with change, provided that the new way is improved. One of the recent changes that facebook has implemented on ‘facebook pages’ is the little link below the number of connections you have (Like This) [see image on right] Up until a little while ago, [...]
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